Returns & Refunds
Last updated: July 17, 2026
VXPROZ offers a 30-day return window. You have 30 days from the date your order is delivered to request an eligible return. Always contact us before sending an item back.
Return eligibility
To qualify for a standard return, the item must be unused, clean, undamaged and in the same condition in which it was received. It must include the original packaging, all attachments, guards, accessories, charging cable, case, manuals and proof of purchase.
Do not send a product back before receiving return authorization and return instructions from VXPROZ. Packages returned without prior authorization may be refused or delayed.
Personal-care and hygiene conditions
VXPROZ trimmers and grooming attachments are personal-care products. For hygiene and customer-safety reasons, a product that has been used on hair, skin or the body is not eligible for a change-of-mind return. Opened blades, guards and grooming attachments are also not returnable for change of mind.
This hygiene restriction does not apply when a product is confirmed to be defective, damaged in transit or different from what was ordered.
How to request a return
Email contact@vxproz.com with:
- Your order number and the email address used for the order
- The reason for the return
- Clear photos or a short video when the item is damaged, defective or incorrect
- Confirmation that all original components and packaging are available
If the request is approved, we will send the return address, packing instructions and applicable shipping-label information.
Damaged, defective or incorrect items
Please inspect your order when it arrives. Contact us promptly if the package or product is damaged, the item is defective, or you received the wrong product. Keep the item and its packaging until our support team completes its review.
Depending on the circumstances, VXPROZ may provide troubleshooting, replacement parts, a replacement product, an exchange, a partial refund or a full refund.
Return shipping
VXPROZ covers reasonable return-shipping costs when an approved return is caused by a confirmed product defect, transit damage or a VXPROZ fulfillment error.
For other approved returns, including eligible change-of-mind returns, the customer is responsible for return shipping. When VXPROZ provides a prepaid label for a customer-responsibility return, the label cost may be deducted from the refund and will be disclosed before the return is accepted.
Items that cannot be returned
- Products used on hair, skin or the body for change-of-mind reasons
- Opened or used blades, guards and personal-grooming attachments for change-of-mind reasons
- Items missing packaging, parts, accessories or proof of purchase
- Damage caused by misuse, neglect, improper cleaning, unauthorized modification or normal wear
- Items clearly identified as Final Sale before purchase
Ordinary promotional or discounted pricing does not automatically make an item final sale unless it was clearly marked that way before checkout.
Exchanges
For preference-based exchanges, the fastest process is to complete an approved return and place a separate order for the replacement item. When an item is defective, damaged or incorrect, our support team may arrange a replacement directly after reviewing the claim.
Refunds
We will notify you after the returned item has been received and inspected. If the refund is approved, VXPROZ will issue it to the original payment method, normally within 10 business days of approval.
Your bank, card issuer or payment provider may require additional time to post the credit. If more than 15 business days have passed since VXPROZ confirmed approval, email contact@vxproz.com.
Original shipping charges are not refundable unless the return resulted from a confirmed defect, transit damage or our fulfillment error.
Warranty claims
This return policy is separate from any applicable VXPROZ limited warranty. A product that is outside the 30-day return period may still qualify for warranty support. Contact us with your order number and details of the issue.
Contact VXPROZ
Email: contact@vxproz.com
Phone: +1 312 940 6852
This policy does not limit rights that cannot be waived under applicable law. VXPROZ may update this policy for future orders; the policy presented at the time of purchase applies to that order.