Frequently Asked Questions
Clear information about the VXPROZ 6-in-1 grooming kit, United States delivery, returns, warranty coverage and product care.
U.S. delivery onlyInternational checkout is not available.
Free standard shippingFor eligible United States addresses.
Secure checkoutShipping availability is confirmed before payment.
Product questions
What is included in the VXPROZ grooming kit?
The kit combines six grooming functions for beard, hair, body, nose, ear and precision detail work. Review the product images and product page for the exact accessories included with the current set.
How long does the battery last?
The 2200mAh rechargeable battery provides up to 270 minutes of cordless runtime under stated test conditions. Actual runtime varies with attachment, hair type, technique, battery condition and maintenance.
Is the trimmer waterproof?
The trimmer has an IPX7 water-resistance rating for wet or dry routines and easier cleaning when used according to the care instructions. Make sure the charging connection and cable are dry before charging.
Does it support USB-C charging?
Yes. The grooming kit uses a USB-C charging connection and includes a digital display to help you monitor remaining battery status.
Shipping and orders
Where does VXPROZ ship?
VXPROZ currently accepts orders only for eligible delivery addresses within the United States. Orders addressed outside the United States cannot be completed at checkout.
Is standard shipping free?
Yes. Free standard shipping is available for eligible United States addresses. Available services and any delivery estimate are confirmed during checkout.
How long does delivery take?
Orders are normally processed within 1–3 business days. Estimated transit time after dispatch is generally 5–10 business days. Carrier delays, weather, holidays, address issues and other circumstances can affect delivery.
Will I receive tracking?
Tracking information is sent by email when available. A carrier may need 24–72 hours after shipment to display the first scan or movement.
Returns, warranty and support
What is the return window?
Eligible return requests may be submitted within 30 days after delivery. Products generally need to be unused, clean, undamaged and complete with original packaging and accessories. Opened or used grooming products may be restricted for hygiene reasons unless defective, damaged or incorrect. Review the Return and Refund Policy before sending anything back.
Does VXPROZ include a warranty?
VXPROZ provides a two-year limited warranty for eligible manufacturing or product defects. Misuse, accidental damage, unauthorized repair, normal wear and other exclusions may apply.
How should I clean and store the kit?
Switch the device off, remove the attachment when appropriate, follow the rinsing instructions, dry all components thoroughly and store the kit in a clean, dry location. Do not charge wet components.
How do I contact support?
Email contact@vxproz.com or call +1 312 940 6852. Include your order number and a clear description of the issue for faster assistance.
Still need help?
Send your order number and question to the VXPROZ support team.